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From HCO P/L 7 March 1972R Esto Series 1R, The Establishment Officer (Management Series Vol.2, p. 3)

:

It has been found that the whole reason for any lack of prosperity of an org is INTERNAL. The surrounding area of the public has very little to do with whether stats are up or down.

From HCO Executive Letter of 1 September 1964 Technical Lectures by Other Personnel (OEC Vol. 7, p. 1191)

:

The public stays away from orgs in droves which alter technology.

From HCO P/L 29 May 1961 Issue I KSW Series 3, Quality and Admin in Central Orgs (OEC Vol. 0, p. 18)

:

Bad tech makes it almost impossible to get pcs or students in.

From HCO P/L 26 October 1971 KSW Series 6, Tech Downgrades (OEC Vol. 5, p. 97)

:

But the truth is that the public is with you just so long as results are achieved.   As soon as they aren't achieved, areas become upset.

From HCO P/L 18 March 1977RA Data Series 43RA, Evaluation and Programs (Management Series Vol. 1, p. 167):

I've learned this over the years: The entirety of our stats are internally caused.  WE CAN CAUSE STATS AT WILL.  External actions don't affect them.  A newspaper can write reams of entheta and it doesn't affect our stats at all.

From LRH ED 104 INT Auditing Sales and Delivery Prg #1 2 June 1970 (OEC Vol. 5, p. 258): 



The public is always there.  Any enemy action does not change our stats.  They are changed inside the org or by higher orders only.

From HCO P/L 29 December 1971RB, Flag Representative, Purpose of (OEC Vol 7, p. 1407):



It has been proven continually that orgs which function on policy deliver and prosper.  Periods of decline have been preceded by gross omissions, unwarranted changes or destructive actions which obstruct or distract from delivery.

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